What are your ordering Terms and Conditions, and how do I order?
View our Terms and Conditions page by clicking here.

How do I pay for my purchases?
Payment can be made securely online using your credit or debit card via PayPal.

PayPal do not require you to hold a PayPal account. If you do not have a PayPal account, simply select the option to pay by credit card without an account.

Please note we are not liable for any charges levied by your bank/card issuer for any reason.

How much do you charge for postage?
Postage and packing is absolutely FREE!

When will I receive my order
All orders under £30 are sent via First Class post. All orders over £30 are sent via Recorded Delivery. We may also choose to send orders below £30, at our cost, via Recorded Delivery. Your order will normally be dispatched the next working day, but always within 3 working days (barring unusual circumstances), and if your order was sent via Recorded Delivery you will need to sign for your parcel (or arrange for a neighbour to do so). Once dispatched, your parcel should arrive the next day (although some may arrive the day after). It should take no more than five working days for your parcel to arrive.

Please note our store is mail order or online purchase only. Please do not visit us in person as we will not be able to assist you.

We cannot be held responsible for delays in delivery caused by external couriers.

What do I do if I have a problem with my order?
We hope you will be happy with your purchase. However, we promise you that if you are not 100% happy with any item you have purchased from us, simply notify us in writing (via email is fine) within 14 working days of receipt, take reasonable care of the item and return it in its original packaging (if possible), for a full refund to be paid within 30 days.

To make a claim in respect of goods damaged in transit or not received, you must contact us regarding your claim via post or email not later than 14 days from the date we confirm goods have been dispatched to you. Once this period has passed, all liability for goods passes to you, the customer, and we will not accept any liability for such claims.

If we have sent goods in error, they remain our property. Please notify us for return instructions.

If you are unhappy with our products or any part of our service, we would like to know! We will respond to complaints about any product or service we supply within 5 working days.

Can I place an order by phone?
Our apologies, but we do not take orders by phone.

Can I collect my order?
Our premises do not have a shop you can browse, nor will we sell items from the door under any circumstances. (We have a good relationship with our neighbours - we'd like to keep it that way!) Orders are strictly via the Internet only.